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Terms and Conditions

These Terms and Conditions govern your use of our website and services. By accessing or using our site, you agree to comply with and be bound by the following terms.

1. Services

Gritty Things Creative offers creative design, branding, digital marketing, and e-commerce services. All project details, timelines, and deliverables will be agreed upon via contracts or service agreements.

2. Online Store

Our online store sells digital products and merchandise. All orders are subject to product availability and acceptance.

3. Payment

Payments for services and products are processed securely through our trusted payment gateways. You agree to provide accurate payment information and authorize us to charge the agreed amount.

4. Pricing and Taxes

All prices are listed in U.S. dollars. Applicable taxes and shipping fees (if any) will be added at checkout.

5. Refunds and Cancellations

  • Services: Due to the nature of our creative work, refunds are not typically offered after project commencement. Any cancellations or changes must be communicated in writing and may be subject to fees.
     
  • Products: Digital downloads are non-refundable. Physical merchandise returns follow our Return Policy.
     

6. Intellectual Property

All creative work produced by Gritty Things Creative remains our intellectual property until full payment is received. Upon payment, rights may be transferred as per contract terms. Unauthorized use or reproduction is prohibited.

7. User Conduct

You agree not to misuse our website or services, including posting harmful, unlawful, or infringing content.

8. Limitation of Liability

Gritty Things Creative is not liable for indirect damages arising from use of our services or products. Our total liability is limited to the amount paid for the specific service or product.

9. Privacy

Your privacy matters. Our Privacy Policy explains how we collect, use, and protect your data.

10. Changes to Terms

We may update these Terms and Conditions occasionally. Continued use of our website signifies your acceptance of any changes.

11. Governing Law

These terms are governed by the laws of Virginia, USA. Any disputes will be resolved in the appropriate courts of this jurisdiction.

Return and Refund Policy


Effective Date: June 20, 2025

At Gritty Things Creative, we’re committed to delivering quality work and products. Please review our return and refund policies for services, digital downloads, and physical merchandise.

1. Services

Due to the custom nature of our creative services (e.g., design, branding, web development), all service sales are final once a project has begun.

  • Deposits and payments are non-refundable unless otherwise stated in your signed agreement.
     
  • If you cancel a project before it starts, please notify us in writing; partial refunds may be considered at our discretion.
     

2. Digital Products

All digital downloads (e.g., templates, design files, toolkits) are non-refundable and non-returnable.

  • If you experience a technical issue accessing your product, contact us within 7 days of purchase for support or a replacement file.
     

3. Physical Merchandise

We accept returns of physical products within 14 days of delivery, under the following conditions:

  • Items must be unused, unwashed, and in their original packaging.
     
  • You are responsible for return shipping costs unless the item was defective or incorrect.
     
  • Once we receive and inspect the returned item, we will issue a refund (excluding shipping fees).
     

To initiate a return, contact us at Hello@GrittyThings.com with your order number and reason for return.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, email us within 5 days of delivery with a photo and order details. We’ll send a replacement or issue a refund.

5. Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or credit card provider.

Questions?

Contact our team at:
📧 Hello@GrittyThings.com
📞 +1 (945)253-9507
📍 Norfolk, VA, USA

Copyright © 2025 Gritty Things Creative - All Rights Reserved.

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